Telecaller
A telecaller, often known as a telemarketer, is someone who contacts prospective or current customers to offer products or services, perform surveys, or answer consumer questions. Here are some important characteristics about the role:
Responsibilities:
Outbound calls: Contact potential customers to introduce products, services, or special deals.
Inbound Calls: Respond to consumer inquiries, offer information, and resolve any issues.
Sales: Try to close sales or generate leads for future follow-up.
Data Entry: Enter information about calls, customer answers, and sales outcomes into a database.
Follow-up: Contact customers again to confirm earlier conversations or provide more information.
Skills:
- Communication: Strong verbal communication skills and the ability to convey information clearly.
- Persuasion: Ability to persuade and influence potential customers.
- Active Listening: Listen carefully to customer needs and responses.
- Product Knowledge: In depth understanding of the products or services being offered.
- Adaptability: Ability to handle various customer interactions and adjust approaches as needed.
Tools and Technology:
CRM software is a set of tools for managing customer data and tracking interactions.
Dialing Systems: Automated systems for placing and handling phone calls.
Script: Prepared dialogues to direct conversations, however flexibility is frequently required.
Work Environment:
Office-Based: Typically work in contact centers or office settings with dedicated phone lines and computers.
Remote: Some telecallers operate from home using internet-based phone systems and CRM software.
Apply Link:
Responsibilities:
– Make outbound calls to potential customers to promote products or services
– Answer incoming calls and respond to customer inquiries
– Follow up with customers to ensure satisfaction
– Maintain a high level of product knowledge to provide accurate information to customers
– Achieve sales targets and objectives
– Update customer information in the database
– Handle customer complaints and issues in a professional manner
Job Description
- Inform customers about product & services
- Handle inbound & outbound calls
- Understand customer’s need & solve queries
Other Details
- It is a Full Time Customer Support / TeleCaller job for candidates with 0 – 2 years of experience.
Description
What We Are Selling:
– Overview: We offer a cloud-based project management software designed to streamline team collaboration and enhance productivity.
– Target Audience: Ideal for small to medium-sized businesses looking to improve project tracking and communication.
– Benefits: Our software includes features like real-time updates, task assignments, and integration with other tools, helping teams save time and reduce project delays.
– Sales Approach: Available via subscription with a free trial for new users.
– Call to Action: Sign up today for a free trial and see how our software can transform your team’s workflow!
Responsibilities:
- Answer incoming calls and assist customers with their inquiries.
- Provide information about our products and services.
- Address customer complaints and resolve issues in a professional manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to achieve customer satisfaction goals.
Job Description
Identify potential clients in the target market and complete appropriate research on the prospective client’s business and equipment needs Develop relationships with prospective clients, while maintaining existing client relationships Partner with sales teams to create contract-winning proposals for current and prospective clients.
