Manager – Retail Store Operations
The day-to-day operations of a retail store must be closely monitored by a manager of retail store operations to guarantee seamless operation. In addition to managing employees, this position entails controlling inventory levels, maximizing sales, and offering top-notch customer service.
The following are some of the main duties, abilities, and prerequisites usually connected with this role:
Primary Accountabilities:
Employee Relations:
- Recruiting, educating, and managing store employees.
- Arranging shifts and making sure there is enough workers.
- Carrying out performance reviews and giving comments.
Sales Administration:
- Establishing goals for sales and putting plans in place to meet them.
- Keeping an eye on sales results and conducting data analysis.
- Creating events and advertising strategies to increase sales.
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Responsibilities:
- Lead and motivate a team of sales associates to achieve sales targets and KPIs.
- Implement sales strategies and promotional activities to drive revenue growth.
- Ensure compliance with company policies, procedures, and standards.
- Monitor store performance and identify areas for improvement.
- Train and develop team members to enhance their product knowledge and sales skills.
- Handle customer inquiries and resolve any issues or complaints in a timely manner.
- Maintain store appearance and merchandise displays to enhance the customer shopping experience.
- Collaborate with other departments to ensure smooth operations and effective communication.
Requirements:
- Bachelor’s degree in Business Administration or related field.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Proven track record of achieving sales targets and driving results.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office suite.
- Flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
- Manage daily operations of business and ensure sales goals are met
- Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
- Assigns duties to relevant employees
- Conduct hiring and onboarding of new employees
- Ensure adherence to health and safety regulations
- Track and manage inventory at store
Qualifications
- 3 – 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
- Strong customer service, management and communication skills
Requirements:
- Must Have Good Communication Skills.
- Comfortable Working In Day Shift.
- Should Have Sound Knowledge Of Computer And Related Software (MS Office Etc.)
- Should Be A Team Player.
Benefits:
- Performance Based Bonus, Commission And Incentives.
- Pick And Drop Cab Facility.
- Stress Free Work Culture.
- Weekly Employee Engagement Activity.
Working Days: Monday To Friday- 5 Days Working .Laptop Kit Will Provide To Candidate.
Job Type: Full-Time / Hybrid/ WFH.
Responsibilities:
1. Sales and Customer Service:
- Ensuring that every customer receives a personalized and exceptional shopping experience.
- Develop strategies to achieve sales targets and drive revenue growth while maintaining the integrity of the brand.
- Train and motivate the sales team to deliver excellent customer service and product knowledge.
2. Store Operations:
- Oversee all aspects of store operations, including inventory management, visual merchandising, and maintaining store cleanliness and organization.
- Ensure compliance with company policies, procedures, and security standards to safeguard the store& assets.
- Analyze sales data and customer feedback to identify areas of improvement and implement effective solutions.
3. Team Management:
- Recruit, train, and on board new sales associates, fostering a positive and professional work environment.
- Provide ongoing coaching, feedback, and performance evaluations to enhance the team& skills and productivity.
- Foster a strong sense of teamwork and cooperation among the store staff.
4. Brand Representation:
- Uphold the brand & image and values, ensuring that the store ambiance and displays reflect the luxury and craftsmanship associated with the brand.
- Act as a brand ambassador, representing the company at events and engaging with VIP clients when required.
5. Marketing and Promotions:
- Collaborate with the marketing team to plan and execute sales promotions, events, and seasonal campaigns.
- Utilize digital marketing tools and social media platforms to increase brand awareness and drive foot traffic to the store.
Qualification:
- Bachelors degree in Business Administration, Retail Management, or a related field (preferred).
- Proven experience as a Store Manager or Assistant Store Manager in a luxury retail environment, preferably with handcrafted products.
- In-depth understanding of luxury retail trends, customer behavior, and market dynamics.
- Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team.
- Excellent communication skills and the ability to interact with high-profile clients.
- Flexibility to work weekends, holidays, and extended hours as required in a retail setting.
Principal Responsibilities
- Drive store standards through rigorous audit and feedback based on the SOP
- Drive sales by coordinating with the MPR & DC teams to ensure availability of merchandise in assigned stores
- Ensure freshness and availability of F&V in the stores by coordinating with F&V Category Manager and
- FEM (F&V being the key driver of Store NOBs and number of customer missions)
- Monitor and improve NPS through customer feedback analysis and corrective actions
- Monitor the Store Overheads and identify opportunities for cost reduction/optimization
- Reduce wastages in the store by analyzing and driving corrective actions on damage, expiry and shrink control
- processes and Coach the store managers on all aspects of store operations and people management
- Work along with the marketing head to activate the catchment through D2D campaigns periodically
- Open new stores in the area assigned and be fully accountable for the success by achieving the capex
- expectations and beyond
- Drive operations and service training with the training manager by ensuring that the staff at all levels have
- adequate knowledge to perform their jobs
- Build a succession pipeline in the cluster for all Store Management team roles by identifying talent,
- monitoring training and assessing the readiness of talent pool.
- Ensure statutory compliance for all the stores in respective clusters.
Education and Experience
- 5+Yrs. experience or (MBA+3Yrs. experience), preferably in Retail, in the field of (Operations /Sales/ SCM)
- Knowledge of regional language is a must
Values
- Collaboration
- Customer Obsession
- Frugality
- Innovation
- Grit
- Integrity
- Growing Talent
