Front Desk Receptionist
As the first point of contact for customers, guests, and staff, a front desk receptionist is an important representation of a company. In order to maintain seamless and effective operations, this function entails a variety of administrative and customer service duties.
Here is a thorough rundown of the duties, abilities, and characteristics required of a front desk receptionist:
The duties of a receptionist at the front desk
Salutations and Welcomes to Guests:
- Upon arrival, extend a kind welcome to your guests.
- Point guests toward the right person or division.
- Make sure guests sign in and abide by security guidelines.
Taking Care of Questions:
- Take calls, screen them, and send them on.
- Answer emails and questions as soon as possible.
- Give precise details on the policies and services offered by the organization.
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Job description
- Reception Duties:
- Greet and welcome visitors in a friendly and professional manner.
- Answer and direct incoming calls to the appropriate personnel.
- Maintain a tidy and organized reception area.
- Administrative Support:
- Provide administrative support to various departments as needed.
- Assist in scheduling appointments and managing calendars.
- Handle incoming and outgoing mail and packages.
- Coordinate and book meeting rooms for internal and external meetings.
- Customer Service:
- Assist clients and visitors by providing information and assistance.
- Handle inquiries and direct them to the appropriate person or department.
- Ensure a high level of customer satisfaction through effective communication.
- Data Entry and Record Keeping:
- Maintain accurate and up-to-date records in both physical and electronic formats.
- Input data into databases and systems as required.
- Office Supplies and Inventory:
- Monitor and replenish office supplies as needed.
- Keep track of inventory and place orders for office supplies.
- Communication:
- Communicate effectively with staff, clients, and visitors.
- Relay messages and information to the appropriate individuals promptly.
- Problem Resolution:
- Address and resolve minor issues and concerns independently.
- Escalate complex issues to the relevant department or supervisor.
- Ad Hoc Tasks:
- Assist with special projects and tasks as assigned by management.
Handle other duties that contribute to the efficient operation of the office.
Role Description
This is a full-time on-site role for a Front Desk Receptionist located in Gurugram. The Front Desk Receptionist will be responsible for performing receptionist duties, including answering phone calls, managing appointments, and providing excellent customer service. Additionally, clerical skills and effective communication are essential for this role.
Qualifications
- Phone Etiquette and Communication skills
- Receptionist Duties and Customer Service skills
- Clerical Skills
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in MS Office
- High school diploma or equivalent
- Prior experience in a similar role is preferred
Female Candidate Only
As a receptionist, you will be the first point of contact for our company. Our Receptionists duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail.
Desired Skills and Experience:-
- Fresher OR Minimum 1+ year of reception experience.
- Very Good business communication skills in English & Hindi.
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
Experience- 1years
Qualification- any graduation
Role and responsibility-
- Greet and welcome guests
- Management
- Prepare and manage outgoing mail
- Answer questions and address complaints
- Keep updated records and files
- Monitor office supplies
- Attend training where and when required
- Facilitates correspondence with customers
