SAP (CRM)
SAP CRM, or customer relationship management, is a full-featured software program designed by SAP to streamline and manage a business’s communications with clients. It aids companies in improving customer satisfaction, streamlining customer-related procedures, and increasing general productivity.
Sales and Marketing Management: SAP CRM facilitates the tracking of leads, the management of campaigns, and the analysis of marketing results. It offers lead management, targeted marketing, and consumer segmentation solutions.
Customer service: It provides tools for managing complaints, service requests, and questions from clients. Support for field service operations, ticketing systems, and service order administration are all included in this.
Interaction Center: This module offers a centralized setting for client communications, enabling customer support agents to manage correspondence by phone, email, and chat.
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About the job SAP ISU CRM Technical
Job Title: ISU CRM Technical
Experience: 10+ Yrs ( relevant 7 to 9 yrs in SAP ISU CRM is required)
Work Timings: 1p.m to 10 pm
Work Type: WFH
Job Description:
- SAP CRM ABAP with Function modules, Reports, Data dictionary, Object-oriented ABAP programming, BADI- s, BAPI- s, ADOBE forms ,
- SAP CRM WEB UI with BOL Programming , GENIL , UI configurations, Transaction launcher, AET,
- Interfaces with RFC, ODATA, SPROXY, web services,
- ISU CRM with SAP CRM One Order framework, ISU data model(added advantage), S4HANA Service management(added advantage).
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Job Details
Location: – Bangalore
Experience 5+ Years.
Job Title: SAP CRM Support – Service Management
Must-Have Skills: SAP CRM customizing including third party systems.
2 full cycle CRM CS project implementation (project delivery)
Responsibilities:
- Cooperation with the stakeholders (global IT, business) is required
- Analyze of the project related business and end-user requirements
- Delivery of the project tasks on the time
- Working on SAP CRM customizing tasks ( Sales , Service,WUI and Marketing )
- Able to work with third party integration systems and being responsible to coordination of stakeholders
- Responsible of the third party consultant coordination.
Job Description
- Being a team member and support IT rollout project lead
- Cooperation with the stakeholders (global IT, business) is required
- Analyze of the project related business and end-user requirements
- Delivery of the project tasks on the time
- Working on SAP CRM customizing tasks ( Sales , Service,WUI and Marketing )
- Bachelor degree from MIS, Informatics, Industrial Engineering or a similar discipline
- 5+ year experience in IT business or system analysis areas
- Involvement at least 2 full cycle CRM CS project implementation
- Demonstrable experience of multiple end-to-end project lifecycles
- Familiar with Agile Frameworks (Scrum, Kanban etc.)
Description
We are seeking a highly skilled SAP CRM Techno Functional Consultant with 6-10 years of experience to join our fast-growing SAP Analytics and Trade Management practice. A self-starter with a passion towards delivery high quality solutions, you will be required to design and develop SAP CRM Marketing solutions independently as well as in a cross functional team.
Responsibilities
- Complete functional knowledge of end-to-end CBP/TPM process.
- Brings CRM master data / cross functional knowledge to the team.
- Supplements the team with knowledge of CRM BAdIs, CRM-UI(UI5) and other ABAP objects.
- Works with TPM lead to determine CRM side impact for product / customer master data, territory management / responsibility areas.
- Knowledge of approval framework in CRM for promotions.
- Determines impact to integration with pricing / condition types/ OTC process/ Condition contract.
Details JD:-
Experience CRM GENIL/BOL programming is a must
Experience/Knowledge of ERP order and LORD API
Experience in CRM Middleware (Replication of customers and materials between S/4 and CRM)
Experience in CRM 7.0 EHP1
CTI experience is a huge plus
Experience in SOAP and REST APIs with 3rd party integration
Experience in CRM functional configurations.
You will be responsible for ensuring seamless integration of SAP SD with other modules and driving operational excellence.
Responsibilities :
– Analyze business requirements and translate them into functional specifications for SAP SD configurations.
– Design, configure, and implement SAP SD modules including Sales, Distribution, Pricing, Order Management, Billing, and Delivery.
– Maintain and enhance existing SAP SD processes and configurations.
– Provide functional support to end-users, troubleshoot issues, and resolve incidents.
– Participate in system integration testing and user acceptance testing (UAT).
– Collaborate with cross-functional teams to ensure seamless integration of SAP SD with other modules.
