Senior Quality Analyst
A Senior Quality Analyst, or Senior QA Specialist, is responsible for the testing, analysis, and improvement of software and information systems. Their primary duties include completing technical studies and audits, developing procedures to minimize informational security risks, and managing the complete life-cycle process of systems.
Senior QA Analyst duties and responsibilities
As an experienced QA professional, a Senior QA Analyst focuses on the overall design, development, and implementation of digital solutions within a company. Their duties and responsibilities may include:
- Testing existing system processes and provide recommendations for improvements
- Meeting with key stakeholders to determine business system needs and requirements
- Conducting and reporting on technical and business analyses
- Assessing new software for compatibility with current systems
- Ensuring product quality throughout the development process
- Overseeing the work of junior QA Analysts and managing QA projects as required
Apply Link
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Key Responsibilities:
– Conduct regular audits of sales interactions to ensure adherence to company standards and compliance requirements.
– Analyze performance data and generate reports highlighting key insights and areas for improvement.
– Assist in the development and delivery of training programs aimed at enhancing the skills and knowledge of the sales team.
– Analyze sales performance data, including key metrics and KPIs, to identify trends, areas for improvement, and opportunities to enhance sales outcomes.
– Evaluate the effectiveness of sales representatives in terms of product knowledge, communication skills, objection handling, and compliance with sales scripts.
Required Skills:
– Proven experience in sales quality assurance or a similar role within the sales domain.
– Excellent communication and interpersonal skills.
– Strong analytical skills with the ability to interpret data and make data-driven decisions.
– Proficiency in using quality monitoring tools and software.
Work Experience:
– 2-3 years as Quality Analyst in Sales process
