SAP CRM
SAP CRM, or SAP Customer Relationship Management, is a feature-rich software program made to assist companies in efficiently managing their client interactions. By offering tools for handling customer contacts in sales, marketing, and service, it helps businesses increase customer satisfaction and streamline operations.
Sales Force Automation: SAP CRM assists sales teams in tracking leads, opportunities, and sales activity in addition to managing customer interactions. It offers instruments for pipeline management, sales performance tracking, and forecasting.
Marketing Automation: Marketing teams can organize, carry out, and evaluate campaigns more effectively when they use SAP CRM. Features including segmentation, lead management, campaign management, and marketing analytics are included.
Service Management: By handling service requests, complaints, and service contracts, SAP CRM enables businesses to provide top-notch customer care. It offers solutions for knowledge management, service analytics, case management, and service ticketing.
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JOB DESCRIPTION
As an SAP CRM Competency Lead, you will be responsible for all aspects of SAP CRM competency development, project management, client handling/presentations, pre-sales – RFP response, proposals, cost estimates etc. You will be overall in-charge of a growing SAP CRM Team which is 60+ strong.
Position : SAP CRM Competency Lead
Reports to : Business Head
Company : Multinational Client of ChampionsIT
Location : Noida or Pune
Position Description: Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool . Adhere to Incident Management process for providing production support . Perform root cause analysis and resolve application issues . Create and validate production support related documentations. . Responsible for technical co-ordination with technical team . Effectively communicate with customer, completes action items on a timely basis and escalate to relevant stakeholders, wherever required . Responsible for meeting production support targets. . Adhere to appropriate security and control processes . Perform initial analysis for application enhancements . Effectively communicates with the customer on a day to day basis, resolves action items and escalate issues to the relevant stake holders on need basis Skills Required: SAP CRM Functional expertise . Knowledge and practical experience of agile delivery .Highly self-motivated and independent requiring minimal supervision Experience Required: 4 to 9 Years Notice Period-Immediate only/15 days.
JOB DESCRIPTION
As an SAP CRM Competency Lead,you will be responsible for all aspects of SAP CRM competency development,project management, client handling/presentations, pre-sales – RFP response,proposals, cost estimates etc. You willbe overall in-charge of a growing SAP CRM Team which is 60+ strong.
SAP CRM Competency Lead/Head
– Noida /Pune
Position : SAP CRM Competency Lead
Reports to : Business Head
Company : Multinational Client of Champions IT
Location : Noida or Pune
Exp : 5+yrs
Mandatory skill: .
1. Possessing expertise in integrating SAP CRM middleware with (BW & ECC) and troubleshooting, along with extensive experience in Bdocs analysis and monitoring queues.
2. Experience with SAP CRM Campaign, High Volume Segmentation/Profiling/TREX Indexing is required.
3. Must have experience on SAP CRM Loyalty management and membership concept.
4. Experience in multichannel SAP interface environment is essential, along with the ability to effectively handle
failed Idocs independently
Good To have:
1. Knowledge on Salesforce (Commerce cloud and Marketing could)
2. Knowledge of SAP Sales and distribution (SD).
Job Description
- Min 5 Implementation Experience.
- Well Versed in SAP CRM Base line Configuration.
- Well Versed in SAP Variant Configuration Pricing in CRM ( Especially on Solution Price Configurator and Internet Pricing Configurator.
- Well Versed on Middleware Setup.
- Good Understanding Knowledge on SAP BRIM Solution.
- Specialized in SAP CRM Sales, Marketing, service and Contract Management.
- Very Good in Communication and Presentation Skill.
- Well Versed in SAP SD and SAP CRM Pricing Integration and other Master Data Replication.
Roles & Responsibilities
- Solution Architect.
- Owns the Responsibilities of designing an End to End Business Process Flow
